DRMAC’s Information & Assistance Center
Want individualized assistance to figure out what transportation resources are available to you? Connect with DRMAC via our Information & Assistance (I&A) Center. We offer a variety of ways to help:
Call: 303-243-3113
Text: 303-243-3113
Chat: Click the “chat” icon in the bottom right corner of this page
You will be connected with a DRMAC team member who will guide you through the options available to you. Whether you need a ride to a medical appointment, grocery store, airport, friend’s house, community center, library, or somewhere else, DRMAC’s got you covered! Our trained I&A specialists will do the work for you and get you connected to the community.
DRMAC can provide calls in English, Spanish, and other languages with the assistance of interpretation services
Safe Call Service
DRMAC stands firmly with our immigrant community. We oppose practices that create fear, separation, and barriers to essential services, including current actions by ICE that harm families and communities.
We believe transportation is a basic necessity and no one should have to risk their safety to access food, healthcare, work, or community resources.
We do not collect immigration status. We do not share personal information.
With that in mind, we’ve introduced the “Safe Call” service to our I&A line to improve referral accuracy while maintaining confidentiality. Please read the service updates below for more information. As always, please reach out to DRMAC at info@drmac-co.org or give us a call/text at 303-243-3113 if you have any questions or concerns.
Since DRMAC is not collecting all demographic information we typically collect during a Safe Call, we will do our best to refer you to any transportation services you may qualify for. Please note that some transportation providers in our database have age restrictions (must be 60+ years old to use service) or mobility restrictions (must have a disability or mobility barrier to use service).
In order to accurately refer you to services while maintaining your confidentiality, we will be asking you for the information below during a Safe Call:
- Your Age
- Disability Status (Some services only provide transit to people with disabilities)
- Where you need to be picked up
- Where you are going
- When you need the ride
- Whether you need any accommodations (wheelchair accessible vehicle, etc.)
- Ride Purpose* (medical appointment, personal trip)*
*We know the ride purpose question might seem like unnecessary information, but the only reason we ask it is to make sure we don’t give you a referral for a service for medical transportation when you’re trying to get to the grocery store. If you are uncomfortable answering this question, you may decline answering. If you choose to decline, we encourage you to research the referrals we give you to ensure they’re a great match for your needs!
Other Important Notes:
- While DRMAC calls are always kept confidential, whether you request a “Safe Call” or not, we cannot guarantee that any transportation services we refer you to will not collect demographic information.
- A Safe Call from DRMAC does not automatically equate to a free Uber ride. While we may provide you with an Uber ride, DRMAC will assess your needs and decide which transportation service fits best. Should DRMAC schedule you an Uber ride via our scheduling platform, we do our best to assign you a nickname to ensure your real name remains confidential, but we recommend creating your own nickname in your Uber account in the event our nickname disappears.
- While DRMAC takes pride in providing you with reliable transportation options, we are not responsible for anything that should happen on a trip.
