Starting Monday at 11 a.m., Access-a-Ride customers will be able to access a highly anticipated resource: a web-based Customer Portal that allows them to track their ride in near real-time, book new trips and cancel scheduled trips, all from a desktop or mobile device. The portal — developed entirely in-house over the last year by RTD’s IT team — is a progressive web app that allows for easy monitoring and management of trips by our paratransit customers. It updates every 30 seconds to provide customers with a location and an estimated time of arrival for their vehicle. Prior to this, customers were called when their vehicle was 10-15 minutes away, but such an estimate could be altered by traffic and other variables, which makes a difference to someone waiting in inclement weather, for example.

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