What new tech and services are transit agencies implementing?

Q: What new technology/service are you now offering/planning
to offer at your agency?

Vicki L. Shotland
Vicki L. Shotland

Vicki L. Shotland, Executive Director
Greater Hartford Transit District
Hartford, Conn.

The Greater Hartford Transit District has been a Trapeze-licensed user for many years. Providing over 500,000 trips annually to our ADA paratransit riders has also created the need to advance the implementation of software that is available to us. The next step over this upcoming year will be to add EZ-Wallet, which is a Trapeze module that is designed to allow riders to prepay their fares, print usage reports, and examine historical transactions. The bottom line for us is that this component will allow the riders to travel without the need to have a fare ticket or cash. Many transit systems are already using this module, and we are excited to move in this direction for all of the anticipated benefits that EZ-Wallet brings.

Kevin Corbett
Kevin Corbett

Kevin Corbett, Executive Director
New Jersey Transit
Newark, N.J.

Access Link, NJ TRANSIT’s paratransit system, recently introduced several upgrades. Access Link Online allows customers to make reservations online, monitor vehicle arrivals, cancel rides, and use the cashless electronic fare option, EZ-Wallet. Additionally, Access Link riders are enjoying a new interactive voice-response telephone system, which features enhanced-communication options for Access Link customers who do not have the use of a computer or the internet. And, a pilot program for our bus customers is underway with new validators, which scan barcodes on paper and mobile tickets and sets the stage for our future contactless fare program.